Returns & Exchanges

We take pride in the quality of our fresh wasabi and artisan Japanese products; if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of fresh rhizomes and food products, please contact us within 24 hours of delivery regarding any quality concerns.

Return Process

• 1.
  Notify Our Team

  Email our customer service team within 24 hours of receiving your order, including your order number and clear photographs of any damaged or unsatisfactory items.

• 2.
  Approval & Instructions

  Our specialists will review your claim and provide a return authorization code or instructions for disposal if the item is a perishable food product.

• 3.
  Secure Packaging

  For non-perishable items like graters or pantry staples, place the unused items back in their original packaging to ensure they are protected during transit.

• 4.
  Refund Processing

  Once your return is received or your claim is approved, we will process a refund to your original payment method within 5-7 business days.